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Have an understanding of who your client is and the things they’ve performed and noticed to date - and proactively present aid to visitors who need to have it
Comprehend your customer’s context in seconds by recognizing what web pages your buyer has checked out, how they located you and where they’re caught.
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In the event your Reside Chat status is 'offline,' your consumers will probably be prompted to send out an e mail with their thoughts. Make sure the e-mail tackle you deliver on setup could be the just one you'd like shopper e-mail for being sent to.
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Your clients can depart a gratification rating that may help you discover That which you’re doing effectively, and who it is best to follow up with.
Your customer demands A fast solution. Supply personalized, actual time company and get your client back again on observe
Via its substantial intelligence capabilities that analyze shopper conduct, shopper details, and even Internet analytics and SEM information , LiveEngage will proactively deliver the proper chat invitation to the proper customer at the right time—e.
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